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Table of contents:

+ How To Shop On line
+ Methods of Payment
+ Handy Dandy currency converter
+ Gift Certificates
+ Promotional Coupon and Vouchers
+ Order by phone
+ Shipping Rates - Canada, US and international
+ Order Confirmation and Tracking
+ Returns and Exchanges
+ Questions?

How to shop on line:

Whenever you see an item that tickles your fancy at Smitten Kitten, simply click the 'add to cart' button located next to the item description. This does not commit you to buying the product; it simply sets it aside so that when you do decide to buy it you can check out at your convenience.

After you put an item in your shopping cart you will be automatically directed to your shopping cart page. Your shopping cart page is where you are able to change the quantity of any item you would like to purchase or remove any items from your cart. You may also choose to continue shopping by clicking the "continue shopping" button. By doing so you will be re-directed back to the Smitten Kitten page you were browsing.

You can click on the "View Cart" button located at the top right corner of every page at anytime to view and update the contents of your shopping cart or to check out.

I'm done shopping. What now?

When you are ready to check out, simply click the "view cart" button located at the top right corner of every page and locate the "go to payments" link. In the next series of pages you will be asked to type information that will let us know where to send the order, how to send it and how you intend to pay for it.

We use Mal's SSL e-commerce shopping carts to process your online order. Mal's e-commerce payment pages uses Secure Sockets Layer (SSL) encryption. SSL encrypts all the information you provide in your online application, including your name, address and credit information. For more information on how we protect our customer's data please see our Privacy Policy.

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What methods of payment do you accept?

We accept Visa, Master Card, American Express and JCB credit cards as payment. You can also pay using Paypal; It is a safe and secure way to shop online. You do not need to create a Paypal account to use Paypal. Smitten Kitten is a verified member of Paypal.

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Gift Certificates

Smitten Kitten offers a range of gift certificates in different denominations. Each gift certificate is beautifully printed and packaged in a special envelope, perfect for any occasion. Please click here to learn how to redeem your gift certificate.

+When purchasing gift certificates, please fill out the name of the recipient and your name as well so we can print it onto the gift certificate itself+
++Please note that gift certificates are sent to you and not to the recipient unless otherwise stated++

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Promotion coupon codes and vouchers

Special offers and Promotion Codes can be redeemed on your shopping cart page. Simply enter your code in the appropriate field and your discount will be automatically reflected in your final order total. If you would like to be notified of future promotions, make sure to sign up for our mailing list (located in the pink box on the left side of every page) -- you'll be eligible to receive special discounts, and you'll be the first to know when hot new items come in!

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Can I place an order by phone?

It's easy and safe to place your order online via our website, but if you prefer to speak to a live person, you may call us at 1.416.880.MEOW Monday through Friday 9am to 5pm EST and we'll be happy to assist you. Order can also be placed via e-mail.

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Shipping rates

All orders are shipped from Toronto Ontario via Canada Post, which generally takes 5-8 business days depending on how far you are. Shipping prices are calculated according to the pre-tax total of your order.

To keep shipping costs to a minimum, orders $20.00 and under are shipped via regular mail with no tracking number. Orders above $20.00 are shipped via Expedited Post with a tracking number. If you have a preference in how your order is shipped, please send us an email. We're more than happy to accommodate your requests!

Please note that we do not charge any secret "handling" fees and try our very best to be fair with shipping costs. Any discrepancies in shipping charges over and above the $4 mark will be refunded to your account right away.

Within Canada shipping rates:
$0.01-$20.00 - $2.50 CAD
$20.01-$60.00 - $9.00 CAD
$60.01-$100.00 - $14.00 CAD
$100.01-$150.00 - $18.00 CAD
$150.01 and up - FREE SHIPPING

*No shipping fees for local Toronto pick up*
If you live in the GTA area and would like to avoid shipping charges, you can come and pick up your order from our studio in downtown Toronto.

Just select "Toronto - Local Pick up" option and we will arrange a convenient time for you to come pick up your order.

U.S. shipping rates:
A special hello to our neighbors to the south! Shipping is hassle free because we do all the paperwork for you. Rest assured that goods are shipped duty free under the North American Free Trade Agreement, meaning there are no taxes or duties to pay when the order arrives at your door.

$0.01-$20.00 - $4.50 CAD
$20.01-$60.00 - $15.00 CAD
$60.01-$100.00 - $20.00 CAD
$100.01-$150.00 - $24.00 CAD
$150.01 and up - FREE SHIPPING

International shipping rates:
We *heart* our international friends! International customers should allow 2-4 weeks for delivery, depending on destination, customs and in-country mailing service. International orders $20.00 and under are sent via air mail which means we are unable to track or guarantee its delivery. All international orders over $20.00 are insured and we provide you with a tracking number. Any duties or taxes levied against packages arriving from outside the destination country are determined by local Customs and Immigration agencies and are the responsibility of the recipient.

$0.01-$20.00 - $9.00 CAD
$20.01- $100.00 - $36.00 CAD
$100.01-$150.00 - $65.00 CAD
$150.01 and up - FREE SHIPPING

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When will my items be shipped?

All orders for in-stock items will be shipped within 4 days of being received. If any item is temporarily out of stock, you will be notified immediately.

Should you need an order right away, overnight shipping service is also available at an extra charge. If you are interested, please contact us for pricing.

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Order confirmation and tracking

After you place an order with us on-line, you will receive two emails. The first email will arrive shortly after you place your order, confirming that we have received received it. The second email will be sent to you a few days later, after your order has shipped and it will provide you a tracking number and link to track the status of your order.

Please be reminded that all orders $20.00 and under are shipped via regular mail which means we are unable to track or guarantee its delivery. Orders above $20.00 are shipped via Expedited Post which means we are able to provide you a tracking number and guarantee it's delivery.

If you're having trouble tracking your order, you can call us at 1.416.880.MEOW and we can assist you; please have your order number ready.

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Returns and exchanges

We pride ourselves in delivering top quality product and want you to LOVE what you have ordered from us. If however for any reason you are not completely satisfied with your purchase, we will be happy to offer a full refund or exchange. Returns are accepted within 14 days of the date of receipt.

Please ship your returns to the following address:
Smitten Kitten
ATTN: Returns
24 Tecumseth Street
Toronto, ON
M5V 2R6 Canada

For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned in perfect condition, unopened and in the original shipping package. In lieu of re-stocking fee, return shipping charges are non-refundable and full responsibility of the customer.

We will promptly credit your account upon receipt of the returned items and will send you an e-mail confirmation.

Please note that Smitten Kitten products are made by humans not robots. Items made from vintage materials (such as wallpaper memo pads and journals) may may vary slightly from the image depicted on the website because of the nature of the material. We promise to do our best in delivering a top-notch product to you!

* Sale items or items purchased using a discount code are issued an exchange or store credit only.*

**All vintage items from our Lost and Found Shop are non-refundable. Lost & Found Shop items are sold as is and all sales of these items are FINAL. If you have any questions regarding Lost and Found items, please do not hesitate to contact us PRIOR to purchasing.**

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If you have any questions or comments, feel free to contact us or call us at 1.416.880.MEOW Monday through Friday 9am to 5pm EST and we'll be happy to assist you.

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