We pride ourselves in delivering top quality product and want you to LOVE what you have ordered from us. If however for any reason you are not completely satisfied with your purchase, we will be happy to offer a full refund or exchange. Returns are accepted within 14 days of the date of receipt.
Please ship your returns to the following address:
51 Jefferson Ave. Unit #201.
For your protection, we recommend shipping via insured/certified mail or UPS/FedEx Ground service, so you have a record of the return. Goods must be returned in perfect condition, unopened and in the original shipping package. In lieu of re-stocking fee, shipping charges are non-refundable, and return shipping charges are the responsibility of the customer.
Once we receive your returned items will send you an e-mail confirmation. Refund process takes about 8 business days to complete.
Please note that Smitten Kitten products are made by humans, not robots. Items made by hand (such as our letterpressed cards) may vary slightly from the image depicted on the website because of the nature of the material. We promise to do our best in delivering a top-notch product to you!
*Sale items or items purchased using a discount code are issued an exchange or store credit only*
If you have any questions or comments, feel free to contact us or call us at 1 (416) 672-0767, Monday through Friday 9am to 5pm EST and we'll be happy to assist you.